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Last Updated: 15 November 2025

Welcome to Ornaments Co. (“we”, “us”, “our”).
 By accessing or using our website, you agree to the Terms outlined below.
 Please read them carefully before shopping with us.

1. General Conditions

By using our website, you confirm that:

  • You are at least 18 years old, or using the site with permission and supervision.
  • You will not use our products for unlawful or unauthorised purposes.
  • You will not attempt to interfere with or bypass any security features on the site.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.

2. Online Store Terms

You agree to provide accurate, current, and complete information when placing an order, including:

  • Name
  • Shipping address
  • Billing address
  • Contact details

Providing false or misleading information may result in order cancellation.

3. Products & Personalisation

Many of our pieces are personalised and made to order.
 Product images are for reference and may vary slightly due to handmade finishing, materials, or screen settings.

We reserve the right to discontinue any product at any time.

4. Pricing & Availability

Prices may change without notice.
 All prices displayed are accurate at the time of purchase.

We may limit or cancel orders if:

  • An item is out of stock
  • A product has a pricing or listing error
  • We detect unusual or suspicious activity

If your order is cancelled, we will notify you and issue a refund.

5. Order Processing & Shipping

By purchasing from our store, you agree to our Shipping Policy.

Key points:

  • Personalised items have a processing timeframe listed on each product page
  • Delivery time is typically 5–7 business days after dispatch
  • All orders include tracking
  • Shipping availability may vary depending on destination and logistics capacity

Once an order has been processed or dispatched, we may be unable to make changes.

6. Returns, Refunds & Warranty

By placing an order, you agree to our:

  • Return & Refund Policy
  • Warranty Policy

We offer:

  • 100-Day Money-Back Guarantee (conditions apply)
  • 2-Year Limited Warranty for manufacturing defects

Return shipping for non-defective items is the customer’s responsibility.
 Warranty claims must follow the process outlined on our website.

7. Accuracy of Information

We strive to ensure all product descriptions, pricing, and information on our website are accurate.
 However, occasional errors may occur.
 We reserve the right to correct any errors without prior notice.

8. Prohibited Uses

You may not use our website:

  • For any illegal purpose
  • To violate any laws or regulations
  • To transmit malicious code or viruses
  • To collect or track personal information of others
  • To interfere with security features or the website’s functionality

Violation of these rules may result in termination of access.

9. Intellectual Property

All content on the website—including images, logos, text, product designs, and branding—is the property of Ornaments Co. and protected by copyright and trademark laws.

You may not copy, reproduce, or distribute any content without written permission.

10. Third-Party Services

Some features may link to or rely on third-party providers (payment gateways, analytics tools, shipping services).
 These providers have their own terms and policies.
 We are not responsible for their actions or content.

11. Limitation of Liability

To the fullest extent permitted by law, Ornaments Co. is not liable for:

  • Indirect or incidental damages
  • Loss of data, revenue, or savings
  • Delays caused by carriers or customs
  • Misuse, accidental damage, or loss of items after delivery

Our responsibility is limited to the value of the product purchased.

12. Indemnification

You agree to indemnify and hold Ornaments Co. harmless from any claims or damages resulting from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your infringement of any third-party rights

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
 Any disputes will be handled under Australian jurisdiction.

14. Contact Us

For questions regarding these Terms:

📧 hello@ornamentsco.com
 📞 +61 2 9057 6447
 📍 23/28 Brickworks Drive, Holroyd NSW 2142, Australia
 🕒 Monday to Friday, 9:00 a.m. – 5:00 p.m. (AEST)

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